Vista Ticketing System
>>>I am looking for a open source ticketing system, the main thing I am >>>looking for is a system that only allows one technician at a time to >>>view/work with a ticket. The problem that we are running into now is >>>that multiple techs can be working on the same ticket and not know it >>>unless someone updates it and the rest refresh. None of the web based >>>systems I have looked at have offered this feature and I am not sure >>>what to search for anyways.
>>>Black Holes And Revelations Rar Chomikuj. Any help would be greatly appreciated. >>>Jason Evans wrote: >>>>I am looking for a open source ticketing system, the main thing I am >>>>looking for is a system that only allows one technician at a time to >>>>view/work with a ticket.
The problem that we are running into now is >>>>that multiple techs can be working on the same ticket and not know it >>>>unless someone updates it and the rest refresh. None of the web based >>>>systems I have looked at have offered this feature and I am not sure >>>>what to search for anyways. Definitely not open source, but we use AutoTask. We have it configured so tickets are created in one of several queues with no technician assigned. How To Install Windows 7 On Acer Chromebook C710 Manual.
By default, AutoTask has views of each queue showing only the unassigned tickets in that queue. Standard procedure is for a technician to right-click on an unassigned ticket and click 'Accept'.
Drivers Notebook Bangho B251xhu. I am looking for a open source ticketing system, the main thing I am looking for is a system that only allows one technician at a time to view/work with a. I am looking for a open source ticketing system, the main thing I am looking for is a system that only allows one technician at a time to view/work with a. Find and compare Ticketing software. Whether you need an integrated box office and online ticketing system or simply wish to add. Learn more about Vista.
This assigns the ticket to the technician, and the ticket is no longer visible in the unassigned view. There is a standard My Workspace view that shows the technician all of the tickets assigned to them, as well as All Ticket views for each queue showing all tickets in a queue - both assigned & unassigned. AutoTask is a web-based app, but is very good at automatically refreshing views as windows are updated / closed, so users are virtually always looking at current / correct data. There is obviously the possibility of two techs grabbing the same ticket - but they would both have to load the unassigned ticket view for the same queue at about the same time, then one tech would have to wait & do nothing (not open any other windows in the AutoTask app - just stare at the queue) long enough for the first tech to accept the ticket, switch to his workplace to open the ticket and start working on it - THEN have the second tech come out of his trance and decide to accept the same ticket. For multiple reasons, our procedure includes adding an internal note to a ticket when we start working on it. So even if the above scenario happened, when the second tech opened the the ticket to start working, the second tech would see the work starting note added by the first tech and know something was up.